Refund

Effective Date: Jul 11th 2025

1. Introduction

Welcome to PayrollRabbit! We are committed to ensuring satisfaction for all our customers. This refund policy outlines the conditions under which PayrollRabbit may issue refunds. Our policy is designed to be fair and transparent, keeping in line with the standards set by our payment processing partner, Paddle.com.

2. Refund Eligibility

• 2.1 Initial Purchase: Customers are eligible to request a refund within 30 days of their initial purchase unless stated otherwise during the purchase process.
• 2.2 Renewals: For subscription renewals, refund requests must be made within 14 days of the billing date.
• 2.3 Exceptions: Refunds may not be granted if a customer has significantly used the service, violated our terms of use, or for issues not related to the functionality of our service (e.g., change of mind).

3. Process for Requesting a Refund

• 3.1 Contact Us: To request a refund, customers must contact our support team member at frederic@payrollrabbit.com with their transaction details.
• 3.2 Verification: Our team will verify the purchase through Paddle.com and assess the eligibility for a refund.
• 3.3 Response Time: We aim to process refund requests within 7 business days of receipt.

4. Refund Method

• 4.1 Refund Via Original Payment Method: Refunds will be issued through the original payment method used during the transaction, by Paddle.com's policies.

5. Subscription Cancellation

• 5.1 Cancel Anytime: Subscriptions can be cancelled at any time by accessing your account settings or contacting our support team.
• 5.2 Post-Cancellation Access: After cancellation, you will have access to your subscription until the end of the current billing cycle.

6. Non-Refundable Services

Certain services or features of PayrollRabbit may be non-refundable. These will be clearly marked as “non-refundable” during the purchase process.

7. Modifications to the Refund Policy

• 7.1 Updates: PayrollRabbit reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
• 7.2 Notification: We will notify customers of significant changes to this policy through our website or via email.

8. Contact Information

For any questions or concerns regarding our refund policy, please get in touch with us at frederic@payrollrabbit.com.

9. Agreement

By using PayrollRabbit's services, you agree to this refund policy and our terms of service.